Refund and cancellation policy

Last updated: 25 October 2026

This policy covers payments professionals make to Nnoboa for plans, featured listings and lead credits. Payments between customers and professionals for jobs are made directly between them and are not handled by Nnoboa.

No automatic renewal

Plans and featured listings are paid once for a fixed period and never renew automatically, so there is nothing to cancel. When the period ends, you simply return to the free plan unless you buy again.

When we refund in full

You were charged twice for the same purchase.
You paid, but the plan, featured listing or credits were not applied and we cannot fix it within 2 working days.
A problem on our side stopped you using what you paid for for more than 3 days in a row.
You ask within 24 hours of paying and have not used the purchase (for example, no credits spent).

Partial refunds

If we close Nnoboa or withdraw a plan you have paid for, we refund the unused part of your time.

When we do not refund

Time already used, or credits already spent on a request.
Changing your mind after 24 hours, or not receiving as many customers as you hoped.
Time lost because your listing was suspended for breaking our terms.

When you upgrade, unused time is converted into extra days on the new plan instead of being refunded.

How to ask

Contact us within 14 days of the payment with the payment reference (it starts with LPG- and is shown under Plan & billing). Approved refunds go back to the card or Mobile Money wallet you paid with through Paystack, usually within 10 working days.