Complaints

Last updated: 25 October 2026

A problem with a job

1. Try to sort it out with the professional or customer first, politely, using the details in your booking.
2. If that does not work, open the booking and use Report a problem. This keeps the job record, codes, times and photos together, which helps us understand what happened.
3. We aim to reply within 2 working days. We may contact both sides and look at the job timeline.
4. We may give a warning, hide a review, suspend an account or remove a listing. We cannot force anyone to pay, refund or redo work, but our findings can help if you go further.

Safety first

If anyone is in danger, or you have been threatened or defrauded, contact the Ghana Police Service first, then tell us.

Other complaints

For complaints about Nnoboa itself, a payment you made to us, or how we handled your data, contact us. If you are not satisfied with how we handled a data complaint, you can contact the Data Protection Commission of Ghana.