Terms for professionals

Last updated: 25 October 2026

These terms apply to anyone listing a business or services on Nnoboa (“you”). They add to our general terms of use.

1. Your listing

  • Your profile, services, prices, areas and availability must be true and kept up to date.
  • Only upload photos of your own work, or photos you have permission to use. Do not upload photos of customers or their homes without their permission.
  • New profiles are checked before they go live. This usually takes 3 to 5 working days. We may ask for more information, and we may refuse or remove a listing.

2. Verification

Documents you submit (such as a Ghana Card, business registration or certificates) must be genuine and yours. Submitting false documents leads to permanent removal and may be reported to the authorities. Badges can be removed if the information changes or turns out to be wrong.

3. Doing the work

  • You are an independent business. You are responsible for your work, materials, workers, tools, safety, any licences or permits you need, and your taxes.
  • Reply to requests, keep appointments, and use check-in and job updates honestly. Never mark a job as arrived or done when it is not.
  • For workshop jobs, look after customers’ items and only release them with the pickup code.
  • Treat customers with respect. Harassment, threats, overcharging after a price was agreed, or asking for payment to someone else are not allowed.

4. Getting paid

Customers pay you directly. Nnoboa does not collect job payments and takes no commission on them. If you add Mobile Money details, they must be your own account and correct. Mark payments as received when you receive them.

5. Fees you pay us

  • Listing is free while our launch offer lasts. When paid features are switched on, we will tell you in advance.
  • Plans, featured listings and lead credits are priced on the pricing page. Plans do not renew automatically.
  • Buying the same plan again adds time. Upgrading starts the new plan at once and converts unused time into extra days. A cheaper plan starts after your current one ends.
  • We may change prices for future purchases, never for time you already paid for.
  • Some features, such as showing your Call and WhatsApp buttons, may only be available on paid plans. Customers can always send you requests through Nnoboa.
  • Refunds follow our refund policy.

6. Reviews and ranking

Only customers with a booking can review you. You may reply to reviews politely. You must not post or buy fake reviews, pressure customers, or offer rewards for good reviews. Search order depends on relevance, location, reviews, profile completeness, punctuality and, when switched on, paid placements, which are labelled.

7. Customer data

Use customers’ names, phone numbers and addresses only for their job. Do not share them, add them to marketing lists without permission, or keep them longer than needed.

8. Suspension

We may hide or suspend your listing if you break these terms, receive serious or repeated complaints, or put customers at risk. We will usually tell you why and give you a chance to respond. Fees for time lost through suspension for breaking these terms are not refunded.

9. Leaving

You can delete your account at any time. Unused time on a plan is not refunded when you leave, except as set out in the refund policy.